Job Description
- Coordinate and organize daily and weekly meetings, including preparing agendas and scheduling sessions with related teams.
- Record and distribute Minutes of Meeting (MoM) and ensure follow-up of all action items.
- Maintain and update operational trackers for application support and enhancement activities.
- Create and monitor TIA tickets or related requests (e.g., Change Request, firewall opening, access issue, etc.).
- Assist in access management processes (Visa, PAM, Refcode, Outlook) and follow up on user access issues.
- Prepare periodic reports (weekly, bi-weekly, monthly, quarterly, and yearly) covering operational progress, resource utilization, and mandays.
- Maintain documentation and SOPs, including updates to the project knowledge base and socialization to related teams.
- Support coordination across teams within the Customer Management Platform subdirectorate to ensure smooth operational execution.
Minimum Qualifications
- Minimum 1–2 years of work experience in administration, secretarial, or project support.
- Able to communicate effectively, confident, and possesses strong interpersonal skills.
- Skilled in scheduling, taking Minutes of Meeting (MoM), and following up on action items.
- Strong coordination and time management skills.
- Proficient in using Microsoft Office (especially Word, Excel, and PowerPoint).
- Basic understanding of systems or technical tools used in digital platform operations.
- Detail-oriented, proactive, and able to work with targets and comply with applicable SLA standards.